In the Quebec region, there are many moving companies. While many are excellent and most are competent, some leave something to be desired. In fact, be especially wary of amateurs who post “unbelievable prices”. Obtaining as much information as possible before making your choice remains the best thing to do; it is necessary to study the market in terms of prices, bids, modus operandi, etc. Moreover, the Consumer Protection Office (OPC) is categorical: in the field of moving, consumers are not entitled to an automatic period of ten days to reconsider their decision after the discovery of a scam or simply a better offer.
What is a good mover?
A good mover in Quebec is a mover who clearly answers your questions and knows how to adapt to your needs and your budget. He is a confirmed, recommended mover. The opinions of satisfied relatives and friends should be considered. But don’t hesitate to also do your little investigation and contact a few companies. Any serious mover has basic insurance (for the goods being moved) and civil liability insurance ($1 million minimum). Let’s repeat: we must avoid shady, poorly equipped businesses with incomplete contact details. In addition, on the OPC website, enlightening information is available; for example, if a particular company received a visit from the OPC, if another received formal notices from deceived consumers. A good moving company will also be registered with the Commission des transports du Québec (CTQ) and the Quebec Trucking Association (ACQ). The contact details of all Quebec movers in good standing can be found there (for Quebec: 1-800-361-5813).
Ten tips for an efficient move
Moving is a question of organization and planning. Whether with the help of professionals or with friends, a move is effective if it is carried out smoothly and methodically. Here are ten tips to ensure that things “work” during your next move, without any damage or oversights.
Well before the big day, document everything that will be useful for the logistics of the move. This goes from your future address to the parking arrangements for the truck (at the departure and arrival locations) and the best access points, including the list of people, organizations or companies to inform of your new address. Important documents, medications and valuables that you will transport yourself must also be listed.
It is useful to make a summary plan of your arrival house in order to indicate where your furniture should be placed. This will make the work of the movers or people who will help you easier. In the latter case, a list of names must be compiled, with contact details of possible replacements in the event of a withdrawal.
Determine a moving date that is practical. In this regard, remember that movers are very busy during the summer, especially from May 15 to July 15, as well as on weekends. Avoid holidays if possible.
Small preliminary works are likely to facilitate the progress of operations. This may include removing doors or moving anything that obstructs hallways and entrances. It is also relevant to collect, and even secure together, certain similar and bulky objects (skis, hockey sticks, brooms, etc.). Make sure you have all the required materials if you pack your things yourself (cardboard boxes, adhesive tape, wrapping paper, scissors, markers, etc.).
If you live in an apartment building, check the condition of the elevators and remember to reserve them for a sufficient period of time. Remember that you may need to hand over the keys to your home (concierge, rental office) on the day of your departure.
Taking inventory of your goods, objects and furniture is a security measure. This will give weight to your arguments in the event of “disappearances” or damage during the move. Sort them by room or category. If you are responsible for the packing, you should know that the mover cannot be held responsible in any way for the contents of your boxes. Do not hesitate to write on them what they contain (followed by “FRAGILE”, if applicable) or in which room they should be placed.
Through your research, you have targeted three interesting moving companies. Then contact each of them so that they can prepare a detailed, clear and precise quote for you, based on the information you have given them. A representative may request to meet with you if he or she judges that your move requires a lot of truck space and transportation time. Do not decline the offer. Any gain in precision in cost assessment works in your favor.
Consider emptying the refrigerator and freezer (and somewhere to store perishable food). These devices will need to be thawed, cleaned and prepared so that their shelves and doors remain blocked for the duration of the move. The automatic washer must also be prepared; make sure there is no water left in it at all (including the pipes). Don’t pack your toolbox and some cleaning products; they can be useful to you on departure as well as on arrival. Also bring a first aid kit.
Don’t put the keys to your new home… in a box! Have them in your pocket. Also consider easily accessible sheets, blankets and pillows for your first night in your new home.
During the move or unpacking once at your destination, do not delay in reporting your dissatisfaction to the manager of the moving company if you notice a non-compliant procedure or damaged furniture.
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